Get in Touch With Us
Got a question about something you have read on investacheck.co.uk, spotted an error, or want to suggest a casino we have not covered yet? This page explains the best way to reach us and what we can actually help with.
How to Reach the Team
Email is the most reliable route to us. Write to [email protected] and a member of the team will read your message personally — we do not rely on automated replies to close off enquiries. We aim to respond within a couple of working days, though this can stretch slightly when volumes are high.
A short line explaining what your message is about helps us route it to the right person and reply faster, particularly if it relates to a specific casino, bonus offer or article on the site.
What We Can Help With
- Site content queries — questions about how we assess and rank casinos not on GamStop, how our comparison tables are put together, or anything unclear in a review.
- Corrections — if a bonus term, wagering condition or licensing detail looks out of date, tell us and we will check it against the operator's current terms.
- Brand suggestions — if you know of a non GamStop casino you think we should review, send the name and we will look into it for a future update, including our Best Non GamStop Casinos 2026 page.
- Feedback on the site — anything that would make the comparisons, payment guides or games sections more useful to you.
- General questions — about how betting sites not on GamStop work, what payment methods are typically available, or how self-exclusion outside GamStop functions.
What We Cannot Do
We are an independent comparison and review site, not a casino operator, a payment processor or a regulator. That means we cannot process withdrawals, resolve individual account disputes with a listed brand, or override a casino's own terms and conditions. For account-specific issues — a delayed payout, a bonus dispute, verification questions — the casino's own customer support team is the right first point of contact, since they hold your account details and can act on them directly.
If your enquiry concerns gambling harm or you feel you need extra support around your own play, please say so in your message. We take this seriously and will point you towards appropriate general resources, though we would always encourage speaking to a dedicated support organisation directly rather than waiting on an email reply from us.
Why Contact an Independent Comparison Site
We review and rank casinos not on GamStop based on factors such as licensing information available to us, the clarity of bonus terms, the range of games and payment options on offer, and general usability. Some of the operators featured on investacheck.co.uk may pay us a commission if you sign up through a link on our site, but this arrangement never decides where a brand sits in our rankings — that is worked out separately, and hearing from readers is part of how we keep that process honest. If you think a review has missed something, or an offer no longer matches what a casino actually provides, we would genuinely like to know.
Before You Get in Touch
A few quick checks can save time on both sides:
- If your question is about a specific casino's bonus or bet, note the exact offer name — for example, one of the packages listed on our site such as Betmica's welcome offer or Kikibet's spins deal — so we can check the right details.
- If you are asking about payments, mention the method involved (card, e-wallet, crypto or bank transfer) since terms differ between them.
- Remember that all gambling activity discussed on this site is intended for readers aged 18 and over.
We read every message that comes in, and we would rather hear from you and get something right than have an inaccurate page sit unchanged. Drop us a line whenever something needs clearing up.